Legal
This policy explains when and how refunds work when you pay NABA Management Services LLC (“NABA”) for coordination and treatment related to care at NABA Clínica Dental.
This Refund Policy applies to payments you make to NABA for coordination, documentation and treatment arranged with NABA Clínica Dental. It should be read together with our Terms of Use and any patient agreement you sign with NABA.
NABA is not a dental provider. Clinical care is provided solely by NABA Clínica Dental. Decisions about clinical quality, warranties on dental work and clinical follow-up rest with the clinic and its dentists.
If you have paid NABA and treatment has not yet started, you may request a refund by emailing contact@nabams.us.
We will process eligible refunds promptly. We may deduct costs that cannot be recovered (for example, processing fees already incurred or amounts already advanced under a written agreement). Any deduction will be explained to you in writing.
If only a deposit was paid and treatment has not started, the same rule applies: refund available, subject to non-recoverable costs disclosed to you.
Once you and the treating dentist have confirmed that the quoted treatment (or a confirmed stage of multi-visit treatment) was delivered, refunds for that completed portion are generally not available.
Payment to NABA for confirmed treatment satisfies your payment obligation to the clinic for that work. Funds are then settled with the clinic according to our process.
If your plan involves more than one visit and only some stages have been completed and confirmed:
We will document which stages are complete when we respond to your request.
If you are unhappy with clinical results, timing of care, or the quality of treatment, those issues are clinical and are handled by NABA Clínica Dental and its dentists.
NABA does not issue clinical opinions or clinical refunds. We will, however:
Any clinical warranty, adjustment or redo is determined by the clinic under its own policies and applicable Mexican rules — not by this Refund Policy.
If you need to cancel or reschedule an evaluation or treatment appointment, contact your coordinator as soon as possible.
Repeated no-shows or last-minute cancellations may affect the clinic’s ability to hold a slot for you. NABA may also need to adjust holds on funds if the clinic incurs costs. We will communicate any impact in writing before applying it.
If something is wrong with a payment, please contact us first at contact@nabams.us. We can often resolve the issue faster than a formal dispute with your card issuer.
If you file a dispute or chargeback with your bank or card network, NABA may pause settlement to the clinic for the disputed amount until the matter is resolved. We will cooperate with the issuer’s process and provide documentation of services and confirmations as appropriate.
Send your request by email to contact@nabams.us and include:
We aim to acknowledge requests within two business days and to resolve straightforward cases within a reasonable time after we have the information we need.
Approved refunds are returned to the original payment method when possible (for example, the same card). Processing time depends on your bank or card issuer and is typically several business days after we initiate the refund.
If the original method cannot be used, we will agree an alternative with you in writing.
Refunds of payments made with an HSA or FSA card follow the same rules as other payments. You are responsible for any reporting or adjustments required by your benefits administrator.
NABA does not guarantee that a refund will be accepted as a reversal by your HSA/FSA administrator or that insurance claims will be adjusted. Those decisions belong to your plan administrator or insurer.
We may update this Refund Policy from time to time. The date at the top shows when it was last changed. The version in effect when you paid applies to that payment, unless a change is required by law.
For refund or cancellation requests:
NABA Management Services LLC
4717 Hondo Pass Dr 1D, El Paso, Texas 79904
Email: contact@nabams.us
Write to us with the details above. A coordinator will respond within two business days.
